What This Privacy Policy Covers For You
We collect the details needed to open and run your account: your mobile number, login credentials, device information and the transaction records generated when you deposit or withdraw through bKash, Nagad or Rocket. This data lets us verify your wallet, match a deposit to your account,
-
1
and confirm a withdrawal request before it's released. We also keep basic session data — device type, browser or app version, and login timestamps — so returning users move from phone to desktop without re-entering everything each time. None of this is sold to outside marketers;
-
2
it's used to run your account, confirm payments, and answer support queries when you raise them. Because online access and payment services sit under local rules that vary by region, whether you can hold an account or use a specific wallet depends on your local law
-
3
and eligible regions — we don't make that call for you, and this policy doesn't override it. If you use bKash, Nagad or Rocket to fund your account, the wallet provider handles its own verification steps separately from ours; we only see the transaction reference and
-
4
amount needed to credit your balance. You can ask us what data we hold against your account, request a correction if something's wrong, or ask for your account data to be removed once you close the account, subject to what we're required to retain for payment
-
5
and fraud records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.