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How 8e88v Protects Your Account Data

This page sets out how 8e88v collects, stores and uses the information tied to your account — from your mobile number and login details to the payment records created when you use bKash, Nagad or Rocket.

Account DataPayment RecordsMobile Access LogsSupport Requests
8e88v How 8e88v Protects Your Account Data
REACH US DIRECTLY

Contact Paths For Privacy Questions

If you want to know what account data we hold, or you need a correction after a bKash, Nagad or Rocket transaction was logged against your profile, reach out through the channels below. We handle privacy requests the same way we handle account support — through a verified request tied to your registered mobile number, not open email threads. Each request is logged against your account so we can track the correction or deletion through to completion.

Team online

Live Chat

Open live chat from your account dashboard to ask about stored data, a payment record, or a correction request — we tie each chat to your logged-in session for verification.

Support Email

Send a written request from your registered email or account contact if you want a copy of your data or a specific transaction record tied to bKash, Nagad or Rocket.

Account Help Desk

Raise a ticket through the help desk section of your account for anything that needs identity or wallet verification before we can act on your request.

HOW WE HANDLE DATA

Data Handling Behind Your Account

Your account sits behind a login tied to your mobile number, and every payment record from bKash, Nagad or Rocket is matched to that same account before it's credited. We use cookies and session tokens to keep you logged in between your phone and desktop without repeating verification steps, and we keep transaction and login records long enough to resolve disputes or respond to a payment query. If you want a change made to your stored details, you raise it through the account support channel and we act on it once your identity is confirmed.

Cookies & Sessions

We use session cookies to keep your login active across app and browser so you don't re-enter your mobile number every time you switch devices mid-session.

Account Security

Login attempts and OTP checks are logged against your account, and unusual access patterns tied to your mobile number or device can trigger an extra verification step.

Retention Of Records

Transaction records from bKash, Nagad and Rocket deposits are kept for as long as needed to resolve a payment dispute or respond to a verification request.

Requesting Changes

You can ask us to correct or remove account data tied to your profile through the support channel; we confirm your identity before acting on the request.

Privacy Policy Questions From Our Account Holders

Here are the questions we get most often about account data, payment records and how to request a change once your account is open.

We collect your mobile number, login details, device information and the transaction records created when you deposit or withdraw through bKash, Nagad or Rocket.

We only exchange the transaction reference and amount needed to match your deposit to your account; the wallet provider handles its own verification separately from us.

Yes, raise a request through account support with your registered mobile number, and we'll confirm what data is held once your identity is verified.

Send a request through live chat or the help desk in your account; we log it against your profile and act once identity checks are complete.

Access depends on your local law and eligible regions, and this policy doesn't override rules that may apply where you live.

We keep transaction and login records for as long as needed to resolve a payment dispute or answer a verification request tied to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.